Shipping policy

SHIPPING POLICY — ICE WISP
Last updated: July 6, 2026

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At Ice Wisp, we aim to get your order to you as quickly and safely as possible. This policy explains how we handle processing, shipping, and delivery.

By placing an order on https://icewisp.com/, you agree to the terms described here.

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1. FREE SHIPPING
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Ice Wisp offers free shipping on all orders, worldwide. No minimum purchase required.

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2. ORDER PROCESSING TIME
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Orders are typically processed and dispatched within 1 to 3 business days after payment confirmation.

Business days do not include weekends or public holidays. During periods of high demand, promotions, or peak seasons, processing times may be slightly longer.

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3. ESTIMATED DELIVERY TIMES
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Estimated delivery times are counted from the date of shipment and vary by destination and carrier.

Location                      Estimated Delivery Time
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United States                 5 to 10 business days
United Kingdom                5 to 10 business days
Canada                        6 to 12 business days
Australia and New Zealand     7 to 14 business days
Europe                        5 to 10 business days
Rest of the World             10 to 20 business days

Maximum shipping time: 45 business days.

These are estimates only and are not guaranteed. Delays caused by carriers, customs, weather, or other events beyond our control are not valid grounds for automatic refunds.

Note: During the summer peak season and holiday periods, carrier volumes may increase and delivery times can be slightly extended.

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4. ORDER TRACKING
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Once your order ships, you will receive a shipping confirmation email with a tracking number.

Please allow 2 to 3 business days for your tracking number to update on the carrier's system. If your tracking shows no movement immediately after shipment, this is normal.

If your order was placed more than 5 business days ago and your tracking still shows no information, contact us at info@icewisp.com with your order number.

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5. MULTIPLE PACKAGES
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Some orders may ship in multiple packages depending on product availability or fulfillment requirements. If part of your order has not arrived, check your tracking information first before contacting us.

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6. SHIPPING ADDRESS ACCURACY
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You are responsible for providing a complete, accurate, and deliverable shipping address at checkout.

Ice Wisp is not responsible for delays, failed deliveries, or returned packages caused by incorrect or incomplete address information provided by the customer.

If you need to update your address before shipment, contact us immediately at info@icewisp.com. Address changes cannot be made once an order has been shipped.

If a package is returned due to an incorrect address provided by the customer, additional shipping fees may apply to resend the order.

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7. CUSTOMS, DUTIES, AND IMPORT TAXES
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International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country. Unless clearly stated at checkout, these charges are the customer's responsibility.

Ice Wisp has no control over customs processing times, import inspections, or local government procedures.

If a package is refused or returned due to unpaid customs duties or failure to collect, the original and return shipping costs plus a 20% restocking fee will be deducted from any applicable refund.

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8. PACKAGES MARKED AS DELIVERED
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If tracking shows your package was delivered but you have not received it:

1. Check your delivery location, mailbox, parcel locker, front door, building reception, and with neighbors or household members;
2. Wait up to 48 hours — some carriers mark packages as delivered before the final handoff;
3. Contact the carrier directly with your tracking number to request a delivery confirmation.

If the package still cannot be located, contact us at info@icewisp.com. We may request a carrier case number or signed non-receipt statement before reviewing a resolution.

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9. LOST PACKAGES
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Claims for packages lost in transit must be submitted within 4 weeks of the estimated delivery date.

Contact us at info@icewisp.com with your order number. We will investigate with the carrier and, if the loss is confirmed, offer a replacement or refund at our discretion.

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10. DAMAGED ITEMS IN TRANSIT
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If your product arrives damaged, contact us within 72 hours of delivery at info@icewisp.com with photos of the product, packaging, and shipping label. We will resolve it as quickly as possible.

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11. CONTACT
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Ice Wisp
Website: https://icewisp.com/
Email: info@icewisp.com