Shipping & Delivery Policy

Clear Hearing — clear-hearing.com Last updated: August 24, 2026

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1. Free Insured Shipping

Standard shipping is free on every order, with no minimum purchase, in both the United Kingdom and the United States. Shipping is included in the product price — there are no surprise fees at checkout.

Every parcel is fully insured against loss, theft and damage while in transit. If a carrier confirms one of those events before delivery, we replace the order at no cost to you.

2. Where Your Order Ships From

We hold stock in two facilities and ship from the one closest to you:

• United Kingdom orders ship from our UK warehouse;
• United States orders ship from our US warehouse.

This is why delivery is fast in both markets and why there are no import charges on domestic orders.

3. Processing Time

Orders are processed within 1 business day of payment confirmation. During processing we verify the payment details, prepare and quality-check the devices, and package them securely.

Orders placed after 5:00 PM local warehouse time, or on weekends and public holidays, begin processing on the next business day.

4. Delivery Times

Destination	Processing	In transit	Total
United Kingdom (mainland)	1 business day	1–3 business days	2–4 business days
Scottish Highlands, islands, Northern Ireland	1 business day	2–5 business days	3–6 business days
United States (all 50 states)	1 business day	1–4 business days	2–5 business days
Alaska, Hawaii, APO/FPO/DPO, PO Boxes	1 business day	3–7 business days	4–8 business days

Business days are Monday to Friday, excluding public holidays. These are estimates, not guarantees.

5. Tracking

You receive a shipping confirmation with a tracking number as soon as your order leaves the warehouse. Tracking normally becomes active in the carrier's system within 24 hours.

If you have not received a shipping confirmation within 3 business days of ordering, check your spam folder and then email help@clear-hearing.com.

6. Address Accuracy

Please check your delivery address carefully at checkout. Once an order enters fulfilment we cannot guarantee an address change.

If you spot a mistake, email help@clear-hearing.com immediately with your order number. Corrections made before dispatch may add 1 business day to processing. Parcels returned to us because of an incorrect or incomplete address are handled under Section 9 of our Refund & Return Policy.

7. Delays Outside Our Control

We are not responsible for delays caused by carriers, severe weather, strikes, customs inspections or other events beyond our control. We will always chase the carrier on your behalf and keep you updated.

8. Lost Parcels

If tracking has not updated for 7 consecutive business days, or the delivery window has clearly passed, email help@clear-hearing.com. We open a carrier investigation immediately, and once a parcel is confirmed lost in transit we ship a free replacement or issue a full refund — whichever you prefer.

Parcels already marked as delivered are covered by Section 11 of our Refund & Return Policy.

9. International Orders

We currently ship only within the United Kingdom and the United States. If you are outside these markets, email help@clear-hearing.com — we will tell you whether we can serve your country and what the delivery estimate would be. For any such order, import duties and taxes are the customer's responsibility.

10. Contact

Clear Hearing Wilsons Business Park Centre, Manchester, M40 8WN, United Kingdom Email: help@clear-hearing.com Support hours: Monday to Friday, 9:00 AM – 6:00 PM (UK time) Average response time: within 24 business hours