Terms of service

TERMS OF SERVICE — ICE WISP
Last updated: July 6, 2026

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OVERVIEW

This website is operated by Ice Wisp. Throughout the site, the terms "we," "us," and "our" refer to Ice Wisp. Ice Wisp offers this website, including all information, tools, and services available from this site to you, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you agree to be bound by the following terms and conditions. These Terms of Service apply to all users of the site, including browsers, customers, and contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree, you may not access the website or use any of our services.

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SECTION 1 — GENERAL TERMS
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By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or country of residence.

You may not use our products or services for any illegal or unauthorized purpose. You must not violate any applicable laws in your jurisdiction.

We reserve the right to refuse service to anyone for any reason at any time.

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SECTION 2 — PRODUCTS
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Ice Wisp sells portable air conditioners, air coolers, fans, and related accessories.

We have made every effort to display product specifications, colors, dimensions, and features as accurately as possible. However, we cannot guarantee that your device's display will reproduce colors exactly, and minor variations in product appearance or specifications may occur between production batches.

Product technical specifications such as cooling capacity, noise levels, and coverage area are indicative values and may vary depending on room conditions, insulation, outdoor temperatures, and usage.

We reserve the right to modify product descriptions, specifications, pricing, or availability at any time without notice.

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SECTION 3 — PRODUCT USE AND SAFETY
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You agree to use Ice Wisp products only as directed in the included user manual and product instructions.

Ice Wisp is not responsible for damage, injury, or malfunction caused by:

— Improper installation or setup;
— Use in conditions outside those specified in the product manual;
— Use by minors without supervision;
— Modification, disassembly, or repair attempted by the customer;
— Use in humid, wet, or outdoor environments not specified as suitable;
— Power surges, electrical issues, or incompatible power sources;
— Failure to follow the included safety instructions.

Always follow the safety guidelines included with your product. In case of malfunction, switch off the product and contact us before attempting any repair.

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SECTION 4 — PRICING AND PAYMENT
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All prices are displayed in the currency shown at checkout and are subject to change without notice.

Promotional prices, discounts, and special offers apply only during the stated period and while stock lasts. We reserve the right to withdraw or modify promotions at any time.

All payments are processed through secure third-party payment processors. Ice Wisp does not store or access your complete card details.

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SECTION 5 — ORDERS AND ACCEPTANCE
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Placing an order does not guarantee acceptance of that order.

We reserve the right to refuse, cancel, or limit any order at our discretion, including orders that appear fraudulent, abusive, or placed by unauthorized resellers.

If we cancel an order after payment has been processed, we will issue a full refund to the original payment method.

You agree to provide accurate and complete information for all purchases.

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SECTION 6 — SHIPPING
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All shipping terms are governed by our Shipping Policy at https://icewisp.com/policies/shipping-policy.

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SECTION 7 — RETURNS AND REFUNDS
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All return and refund terms are governed by our Return Policy at https://icewisp.com/policies/refund-policy.

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SECTION 8 — THIRD-PARTY LINKS
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Certain content, products, and services available via our website may include materials from third parties. Third-party links may direct you to websites not affiliated with us. We are not responsible for the content, accuracy, or practices of any third-party site and are not liable for any harm or damages related to third-party transactions.

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SECTION 9 — PERSONAL INFORMATION
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Your submission of personal information is governed by our Privacy Policy at https://icewisp.com/policies/privacy-policy.

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SECTION 10 — PROHIBITED USES
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You are prohibited from using the site or its content for any unlawful purpose, to transmit unsolicited advertising, to impersonate Ice Wisp or any other person, to purchase products for unauthorized commercial resale, or to interfere with anyone's use of the website.

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SECTION 11 — DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
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Ice Wisp and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our products or services.

In no case shall Ice Wisp's total liability exceed the amount paid by you for the specific product that is the subject of the claim.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by applicable law. UK and EU consumer statutory rights are not affected by these Terms.

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SECTION 12 — GOVERNING LAW
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These Terms shall be governed by the laws of the State of Florida, United States.

For customers in the United Kingdom, applicable UK consumer protection laws apply, including the Consumer Rights Act 2015.

For customers in the European Economic Area, applicable EU consumer protection laws apply.

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SECTION 13 — CHANGES TO TERMS
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We reserve the right to update or modify these Terms at any time. The most recent version will always be available at https://icewisp.com/policies/terms-of-service. Your continued use of the website constitutes acceptance of any changes.

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CONTACT
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Ice Wisp
Website: https://icewisp.com/
Email: info@icewisp.com